Privacy Policy

Last updated: January 11, 2026

1. Introduction

FeedbackLedger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review intelligence service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Business name and information
• Payment information (processed securely by our payment provider)

2.2 Review Data

We collect and process customer reviews from platforms you connect to our Service, including:

• Review text and ratings
• Reviewer names (as displayed on public review platforms)
• Review dates and timestamps
• Platform source information

2.3 Usage Data

We automatically collect information about how you use the Service:

• Pages viewed and features used
• Time spent on the platform
• Device and browser information
• IP address and general location

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process and analyze reviews using AI technology
• Generate insights and benchmarking reports
• Process payments and manage subscriptions
• Send service-related communications
• Improve and optimize the Service
• Detect and prevent fraud or abuse

4. AI Processing

We use artificial intelligence and machine learning to analyze review data and generate insights. This processing includes:

• Sentiment analysis of review text
• Aspect-based opinion extraction
• Trend identification and reporting
• Benchmarking against other local businesses

AI-generated insights are based on patterns in the data and should be used as one input among many for business decisions.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate the Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information or review data to third parties for their marketing purposes.

6. Data Retention

We retain your account information and review data for as long as your account is active. After account termination:

• Account information is deleted within 30 days
• Review data may be retained in anonymized form for service improvement
• Backup copies may persist for up to 90 days

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at privacy@feedbackledger.com.

9. Third-Party Services

The Service integrates with third-party review platforms (Google, Yelp, Facebook, etc.). Your use of these integrations is subject to those platforms' terms and privacy policies.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after such notification constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@feedbackledger.com