See How FeedbackLedger Works
Scattered reviews across a dozen platforms tell you nothing on their own. FeedbackLedger connects them, finds the patterns, and gives you one clear action each week.
Three steps. Zero guesswork.
From setup to your first insight in minutes.
Connect Your Review Sources
FeedbackLedger automatically discovers and connects to your Google, Yelp, Facebook, DoorDash, UberEats, TripAdvisor, and OpenTable listings. Our AI-powered auto-discovery finds your business profiles across every major platform so you don't have to hunt them down manually.
AI Analyzes Every Review
Our AI reads every review and extracts the specific themes customers actually mention — not just a star rating. It tracks sentiment over time so you see what's trending up or down, and it compares your feedback to similar businesses in your area.
Get Clear Actions Every Week
Each week you get a coaching email with specific recommendations based on what actually changed in your reviews. Not generic advice — real direction tied to what your customers said this week versus last month.
What you'll see inside
Built around what actually moves the needle for owner-operators.
Theme extraction
Forget sifting through hundreds of reviews. FeedbackLedger surfaces exactly what customers talk about most — whether that's your espresso, wait times, parking, or vibe — ranked by frequency and sentiment.
Trend tracking
See what's improving and what's slipping over the past 30, 90, and 365 days. Catch a service problem before it becomes a reputation problem, or double down on what customers are starting to love.
Local comparison
Understand how you stack up against similar businesses in your area. Know where you have a real edge — and where other local businesses are stronger — so you can focus where it matters.
Weekly coaching
Each week you get a short, specific email with one or two recommendations tied directly to your latest review data. No dashboards to check, no reports to generate — just clear next steps.
Built for businesses like yours
FeedbackLedger is designed for owner-operators running independent local businesses where reputation is everything and time is short.
"I knew customers liked our pastries, but I didn't realize our outdoor seating was what kept them coming back. Changed how we market ourselves."
— Cafe manager, Charlotte
"We were focusing on expanding our menu when customers actually cared more about ingredients and quality. Stopped guessing and started listening."
— Food truck operator, Matthews
"I was curious how we compared to other coffee shops in the area. Customers value our coffee quality, but similar businesses are stronger on atmosphere. Now I know where to focus."
— Coffee shop owner, Huntersville
Ready to hear what customers are really saying?
Connect your reviews in minutes. Get your first insights the same day.
Start your 14-day trial — no credit card required