Getting Started with FeedbackLedger

FeedbackLedger helps local business owners understand what customers actually care about. We analyze your reviews automatically and surface the patterns that matter.

Our Approach

We believe understanding your business means understanding your customers—and understanding your customers means seeing what they value, what they notice, and what shapes their experience.

FeedbackLedger also shows you how your feedback compares to similar businesses nearby. This isn't about competition—it's about context. Knowing what customers in your area tend to value helps you make better decisions about where to focus your energy.

How It Works

1. Connect your business - Link your Google Business Profile and other review sources. We'll start collecting your reviews automatically.

2. We analyze daily - Every day, we process your reviews using AI to identify what customers consistently mention—both what they love and what could be better.

3. You get guidance - Through your dashboard and weekly emails, we show you where to focus your attention based on what your customers are telling you.

What You'll See

Once your reviews are collected and analyzed, you'll have access to:

• Customer insights - What customers consistently mention about your products and experience
• Local context - How your feedback compares to similar businesses in your area
• Weekly coaching - Prioritized recommendations delivered to your inbox

Getting the Most Value

FeedbackLedger works best when you have a steady stream of customer reviews. If your business is new or you're just starting to collect reviews, the patterns will become clearer over time as more data comes in.

The longer your historical window (30, 90, or 365 days depending on your plan), the deeper the patterns we can identify—including seasonal trends and year-over-year changes.

Need Help?

If you have questions about setting up your account or understanding your insights, reach out through our contact page. We're here to help.